What Does Your AI Receptionist Get Up to When You’re Not Around?

Unlock business insights with new Call Detail Records

Our recent CDR (Call Detail Records) Reporting page update is all about giving you greater visibility into your business communications. Whether you're a solo entrepreneur handling every customer call yourself or a small team managing a growing volume of inquiries, CDRs will help you track performance, improve service, and make smarter decisions.

Here’s what the Nucleus AI Reporting page currently includes:

Free Plan Users:
You have access to basic call metrics such as:

• Total number of calls answered by your AI Receptionist

• Average call duration

• Number of messages taken by your AI Receptionist 

• Number of calls resolved by your AI Receptionist without transferring the call or taking a message

• Average caller sentiment across all calls

• Call status trends over time

Premium Plan Users:
You get advanced call records that include everything in Free plan plus:

• Call transcripts for every call

• Audio call recordings

• Searchable call history

• Sentiment insights for each individual call

Why call detail records matter

Your calls are full of data—valuable insights into customer needs, sales opportunities, and internal performance. With CDRs, you can:

• Identify patterns in customer behavior and peak calling hours

• Measure response times and call durations to ensure efficient service

• Train your team with real examples from transcripts or recordings

• Use customer sentiment analysis to understand your customers better and adjust products and services to respond

• Train your AI Receptionist by noting repeat caller questions and trends

Catch missed opportunities or recurring issues before they impact your business

How to make the most of your call records

1. Review Call Trends Weekly
Look at total calls and average durations to understand when you're busiest and whether you're staffed accordingly.

2. Spot Training Opportunities
Use call recordings to identify moments where your AI couldn’t handle a question and had to hand it off to a team member. Could your Business Information center be updated to handle those questions better?

3. Spot Product and Service Opportunities
Transcripts offer invaluable information about what your customers are looking for, offering insights into additional products or services you could be offering.

4. Use Data to Improve Customer Experience
Are calls and conversations with your AI Receptionist consistently long? That might signal confusion. Are people calling repeatedly? There may be an issue with your process. CDRs help you see the story behind the calls and update your Business Information center with clearer information.

5. Protect Your Business
Having a record of what was said can be critical when dealing with disputes, chargebacks, or service complaints. Call recordings and transcripts provide accountability.

Built to empower you

At Nucleus, our mission is to empower your business with AI-powered tools that save you time, enhance productivity, and grow with you. Call Detail Records are just one more way we're giving you the intelligence you need to stay ahead—whether you're just starting out or scaling up.

Stay tuned for more updates—and if you’re on the Free plan, now might be a good time to check out everything Nucleus Premium has to offer.

Need some help?

Want help setting up your call reporting? Our team is here to help—just reach out to [email protected] or through the chatbot on our website.