How an AI Phone Assistant Helps Myofascial Release Mississauga Deliver Better Patient Care
“The AI is so friendly that one of our clients thought they were talking to a member of the team!” - Nelin Krull, Co-owner and Clinic Director, Myofascial Release Mississauga
The Challenge: Providing Consistent Support Without Burnout
At Myofascial Release Mississauga, the focus is on helping clients recover and thrive after injury or trauma—especially when traditional therapies fall short. Their team of fascia experts provides comprehensive treatment and courses for individuals suffering from chronic pain, guiding clients toward lasting change through the powerful healing modality of Myofascial Release.
Nelin Krull, co-owner and Clinic Direct or Myofascial Release, and her team are committed to offering deep, personalized care. Which means time is their most valuable resource.
Clients have questions. They want to feel heard—whether it’s 10 AM or 7 PM. But if the admin team is working part-time or balancing other commitments, calls can be missed and inquiries can slip through the cracks.
"Our office assistant was working part-time while balancing school," says Nelin.
Myofascial Release Mississauga needed a way to bridge the communication gap—especially during off-hours, holidays, or unexpected absences.
The Solution: A Friendly, Reliable AI Assistant
"Nucleus helped fill in the gaps. It was incredibly useful, especially over the holidays," says Nelin. And setting up Nucleus AI was "super easy! It didn’t take more than an hour and then a bit of fine tuning after thinking of more content to include. MUCH faster than training a call centre or receptionist."
The team named their AI assistant “Maria,” and clients were immediately impressed. In fact, one client thought Maria was a real team member.
"No complaints! The AI is so friendly that one of our clients thought they were talking to a member of our team—Maria."
The reason? The AI is friendly, accurate, and tailored with custom knowledge cards, giving it the context it needs to answer questions clearly and compassionately:
“What are your clinic hours?” — Maria has the latest schedule.
“What kind of treatments do you offer?” — Maria explains myofascial release and other services.
“How do I book a treatment?” — Maria offers guidance and takes down details for follow-up.
Why Nucleus AI Works in Healthcare Clinics
At a clinic built on trust and deep healing, personal connection matters. That’s why Myofascial Mississauga continued using Nucleus AI, even after their part-time assistant returned.
"We decided to keep it on even when our receptionist came back from school," Krull explains. "It has proven to be a great way for clients to get in contact with us—even on days we are not open or after-hours when we are closed."
Clients get answers—even after hours.
Patients feel cared for, even when staff are off sick or on holiday.
Inquiries are never missed.
"It adds that extra level of customer service so no one is missed while you are on holiday, at lunch, or off sick. Much cheaper and more comprehensive than a temp."
A Seamless Extension of Their Team
"This is incredibly high value for the cost. The yearly cost is less than a day’s work for our office assistant," says Krull. "It’s a very useful tool to bridge the gap and help customers get answers and feel heard when you can't tend to the phones."
Nucleus AI doesn’t replace the human touch—it amplifies it. By handling routine calls, providing key information, and ensuring no one feels ignored, it allows the clinic’s real staff to focus on what they do best: providing world-class care for chronic pain sufferers.
If you run a wellness or healthcare clinic, and you’re tired of missed calls, voicemails, or overwhelmed staff—Nucleus AI might just be the quiet powerhouse you’ve been looking for.
Ready to see what AI can do for your business?
Want to see how Nucleus AI can work for your clinic? Sign up and try Nucleus AI’s free receptionist today and experience what it’s like to get hours back each week—with zero extra effort.
Start small. Set it up in under an hour. Let it run.
You’ll wonder how you ever did without it.
